SHIPPING POLICY

Last Updated: 2026

Thank you for shopping with Velnix. This Shipping Policy explains how orders are processed and delivered.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Processing times may be extended during holidays, peak seasons, or due to unforeseen circumstances.

Shipping Times

Estimated delivery times are as follows:

• United States: 7–15 business days

Delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping fees, if applicable, will be displayed at checkout before the customer completes the purchase.

We may offer free shipping promotions from time to time. Any such promotion will be clearly stated on the website.

Order Tracking

When tracking information becomes available, customers will receive a shipping confirmation email containing a tracking number.

Please allow several days for tracking information to update after shipment.

Delays

Shipping carriers may experience delays that are beyond our control, including but not limited to:

• Weather conditions

• Customs inspections

• Transportation disruptions

• Peak holiday demand

Velnix is not responsible for delays caused by shipping carriers, customs authorities, or events outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Velnix is not responsible for lost, stolen, or misplaced packages.

Customers should contact the carrier directly and check with household members, neighbors, or property management if a package cannot be located.

Customs, Duties, and Taxes

For international shipments, customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their local authorities.

These charges are not included in the purchase price unless explicitly stated otherwise.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of the item and packaging.

We will review the claim and determine an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Velnix

Email: veltrixstore10@gmail.com

Phone: +1 (829) 756-4188